Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.

Responsibilities

• Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with questions related to products, orders, returns, and general support.
• Resolve customer issues efficiently and professionally, ensuring high satisfaction.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with internal teams to improve service quality and customer experience.
• Participate in ongoing training to enhance product knowledge and customer service skills.

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