Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Biotechnology industry. This role presents a fantastic chance to support clients in a fast-growing sector, ensuring they receive the highest level of service and assistance with their needs.

Responsibilities

• Provide expert customer service to Polish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding biotechnology products, services, and technical support.
• Process orders, manage account information, and handle returns and exchanges with accuracy.
• Resolve customer complaints and issues professionally, ensuring a positive customer experience.
• Collaborate with internal departments to address complex client inquiries and ensure timely resolution.
• Maintain up-to-date knowledge of industry trends, product lines, and c...