Primary Details: Time Type: Full time. Worker Type: Employee.

Provide customer service via email & answer customer, underwriter, and/or agency questions regarding product, process, and policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions.

Primary Responsibilities

• Ensure policies are followed and refer/escalate where appropriate.
• Comply with provided legislations, industry codes, company policies and procedures.
• Establish and maintain a good working relationship with stakeholders.
• Cooperate with other functions to answer customer/agency questions regarding product, process, policy, etc.
• Consistently open minded, professional, polished and positive demeanor.
• Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients.
• Properly assess complet...