Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorized, and other responsibilities or duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

1. Support Life and Family Servicing requests processing and approve up to authority limit assigned.
2. Participate in system enhancement, process improvement, and digital projects, including:
3. Coordinate with superiors and IT or system support teams.
4. Assist superiors in project meetings.
5. Assist in preparing system/business requirements and reviewing business processes.
6. Prepare test scripts and perform User Acceptance Testing.
7. Prepare sign-off documents from stakeholders.
8. Prepare implementation sign-off documents.
9. Assist in monitoring results post-implementation.
10. Provide operational support includ...