ROLE SUMMARY

The Plumbing Claims Administrator plays a critical role in ensuring exceptional service delivery to customers and their clients by managing plumbing-related claims with efficiency, integrity, and cost-consciousness. This role involves close collaboration with contractors to uphold service standards, offering guidance and support to help them meet expectations. The administrator is responsible for overseeing the full lifecycle of plumbing claims, ensuring timely resolution, accurate documentation, and proactive communication to all stakeholders.

QUALIFICATIONS Minimum: Grade 12 or equivalent NQF level 4 Advantageous: Diploma, Certificate or Accreditations in Business Administration. EXPERIENCE Experience with customer service and contractor liaison. SKILLS & KNOWLEDGE Computer literate Basic proficiency in MS Office products. Strong verbal and written communication skills (English) and active listening skills. Customer orientated and ability to adapt/respond to dif...