About the Role

Our client — a major international provider in Travel & Health Assistance — is seeking an experienced Platform Team Leader to manage day-to-day operations and lead a multilingual team delivering high-quality assistance services to their diverse customer base.

This role requires a hands-on leader with strong operational execution and leadership skills, and the ability to navigate a dynamic cross-border operational environment.

The Position: Platform Team Leader

As Platform Team Leader, you will steer daily assistance operations, guide your team through complex customer cases, and ensure the consistent delivery of excellence across service, quality, and performance KPIs. You will foster a supportive, growth-oriented culture and maintain strong alignment with external partners and internal stakeholders.

Key Responsibilities

Team Leadership & Daily Operations

• Lead and develop the team with a supporti...