Software Guidance & Assistance, Inc., (SGA), is searching for a Platform Site Reliability Engineer for a contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role.


We are seeking a Platform Site Reliability Engineer to ensure the reliability, availability, and operational health of a portfolio of SaaS‐based solutions, including both in‐house (customer‐zero) platforms and vendor‐managed services. This role applies Site Reliability Engineering principles in environments where full‐stack control is not always possible, requiring strong observability practices, operational judgment, and effective collaboration across teams and vendors.

You will play a key role in on‐call operations and incident response, establishing meaningful signals from systems you don't fully own and driving practical improvements that reduce risk and customer impact. Success in this role depends on strong communication, creativity in instru...