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Platform Innovation, Support Lead
Leadstack Inc
📍
San Francisco, California, United States
Location
San Francisco, California
Posted
May 16, 2026
Commute
Local Area
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Job Description
REMOTE ROLE || Platform Innovation, Support Lead ||
Description
Title: Platform Innovation, Support Lead
Duration: Jan 26, 2026 - Jun 30, 2026
Location: Remote
Pay rate: $55/hr - $60/hr
Description
About the Team The Platform Innovation team drives strategy, support, and scaling for one of the most exciting and fast-growing projects within our restaurant platform business. Our support team ensures merchants receive white-glove support that keeps their operations running seamlessly and builds long-term trust in our platform.
About the Role You will report to the Associate Manager of Support and serve as a frontline leader within our broader Restaurant Platform organization. This is a highly hands-on role:
- You will work a full range of merchant tickets while ramping quickly into being the trusted escalation owner for our most complex, highes...