1. Role Summary

We are seeking an experienced IT Platform Architect / Engineer to lead the design, implementation, and evolution of enterprise platforms within a digital banking environment. This role focuses on enterprise case management, workflows and AI platforms, driving innovation and operational excellence.

2. Key Responsibilities

A. Enterprise Case Management & Workflow Engineering

• Architectural Leadership: Lead the end-to-end design and implementation of modular Enterprise Case Management and Workflow systems.

• Strategic Automation: Design complex, cross-functional workflow logic that automates high-volume banking processes while maintaining auditability. Develop Self-Service platforms that reduce UX friction and improve customer deflection through automated and AI-driven resolution paths.