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Job Description
Plan and maintain daily pest-control service schedules using the internal scheduling system.Coordinate with Operations and Sales to manage daily service orders and prioritize jobs according to urgency and business needs.Receive and manage inbound customer requests, schedule changes, and complaints; record and resolve issues in the scheduling system.Monitor ongoing services and implement corrective actions to maintain operational efficiency and service levels.Monitor service delivery progress, perform daily task reviews, and reschedule as needed to maintain operational efficiency.Supervise day-to-day performance of the planning team, including assigning tasks, monitoring productivity, and providing coaching and feedback.Act as the primary communication point between the Manager and the planning team; relay operational updates, escalations, and performance feedback both ways.Maintain accurate records and correspondence in...