POSITION SUMMARY

Customer Service Senior Representative with best in class service who can effectively handle inbound calls (occasional outbound calls) from/to existing Healthspring Medicare customers that are interested in changing from one Healthspring plan to another. The successful candidate will be able to communicate appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem-solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.



DUTIES AND RESPONSIBILITIES

• Inbound calls from current customers seeking support to change to another HealthSpring Medicare product, get an explanation of their existing benefits, or need to be directed to a different department.


• Outbound calls to current customers to educate on plan...