On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

Maternity & Paternity Leave, Sick Leave

• Give feedback and coach Process Coaches on their key job capabilities.
• Assign and monitor tasks that are aligned with the goals of training in supporting new hire and tenured agent performance as determined by TNIs and other support group analysis.
• Ensure that coaching, refresher training and assessments commence and conclude within set timeframes.
• Give feedback and coach associates on key job capabilities based on QA findings.
• Monitor determined groups of associates in accordance with the QA guidelines by listening to calls and/or evaluating agent output, and provide timely coaching and feedb...