Location
quezon city
Posted
June 07, 2026
Commute
Local Area
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Job Description
Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Title: PHRN Team Lead
Duties & Responsibilities
Internal Customer Relations
- Communicate resignations in the team and other agent concerns to HR.
- Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely.
- Escalate all employee concerns to HR‑SBU and Shift Manager.
- Coordinate with Shift Manager and Workforce department about team members’ shift, days off, and leaves (vacation leave, sick leave, maternity/pate...