Enhance your career with Phoenix Contact as a Bilingual Support Specialist focusing on Marking and Installation. This role requires strong technical expertise and customer interaction.
In this multifaceted position, you will support customers through pre-sales and post-sales technical assistance while managing product inquiries and providing training. You'll collaborate closely with internal teams and partners to ensure effective resolutions and bolster customer satisfaction.
Key Responsibilities:
• Provide comprehensive technical support for MI and ICS products
• Perform troubleshooting and product testing
• Document communications and resolutions in CRM
• Maintain strong relationships with customers and distributors
• Train internal teams and external partners on product use
Requirements:
• Electrical Engineering Technologist diploma or equivalent
• Strong experience in industrial automation
• 1-2 years of relevant technical support
• Bilingual in ...