Job Description

+ Seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.

+ The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems.

+ Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable worki...