**Job Description:**
**Job Summary**
Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets.

**Job Responsibilities**
**Customer Experience**

+ Ensures department personnel provide hospitable service and information; and are courteous, friendly, and efficient.
+ Responds to customer inquiries and complaints, maintains and improves overall image of pharmacy department.

**Operations**

+ Manages the daily operation of the pharmacy department.