What are we looking for

A Personal Concierge Manager (Guest Relations) serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Minimum 35 years of experience in a luxury hotel environment with proven experience in personal concierge guest relations or butler‑style services including exposure to VIP and VVIP guests.

• Demonstrated leadership experience in managing or supervising concierge or front‑of‑house teams ensuring consistent delivery of luxury service standards.

• Strong knowledge of the local destinations luxury lifestyle offerings including fine dining entertainment cultural attractions shopping and exclusive experiences.

• In‑depth understanding of luxury service etiquette guest personalization and anticipatory service with the a...