**Job Identification:** 211256
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area

- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

- Assign and follow up on amenities process

- Serve as a point of contact for long-stay Guests of 6 days or longer ensuring they feel comfortable and can ask advice or information from G...