Job Title: People Experience Representative I

Department: People & Culture / HR Service Center


Job Summary

The People Experience Representative I serves as the first point of contact for HR-related inquiries. This role provides timely, accurate, and professional support to teammates and leaders, ensuring a positive service experience. The representative resolves routine concerns at first contact and escalates complex issues as needed, while handling transactional tasks that support efficient case resolution.

Key Responsibilities

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  Deliver exceptional customer service with a patient, solutions-focused approach.

  
  


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  Respond to HR inquiries via phone, email, and web platforms.

  
  


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  Utilize HR policies, procedures, ERP systems, and knowledge tools to provide accurate guidanc...