Reporting To: Chief Operating Officer and Chief Executive Officer

Type: Full-Time

Hours: EST based| AMERICAN HOURS

Company Overview

IntelliBPO is a premier Business Process Outsourcing (BPO) provider based in South Africa, focused on delivering flexible, cost-effective, and uninterrupted omnichannel customer experience solutions to leading global companies. We pride ourselves on leveraging technology, strategic processes, and highly skilled staff to drive business growth for our clients.

Role Summary

The Operations Manager is a critical leadership role responsible for the end-to-end performance and profitability of multiple BPO campaigns and accounts. This individual will be the driving force behind operational excellence, leading teams, managing client relationships, ensuring budgetary control, and fostering a high-performance culture aligned with IntelliBPO’s strategic goals.

Key Responsibilities

The Operations Manag...