JOB DESCRIPTION
Key Responsibilities:
Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request Calculation and distribution of Retirement Projections upon member request Engage members reaching normal and planned Retirement age to initiate the process Maintaining an audit trail of all interactions with members using the relevant systems and processes Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process Collation, vetting and retention of all the supporting documentation on the members' record Ensure timeous correspondence with the relevant member within SLA. Submitting the claim to the Fund administrator according to legislation such as the Pension Funds Act and/or rele...