Job Description

• Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request
• Calculation and distribution of Retirement Projections upon member request
• Engage members reaching normal and planned Retirement age to initiate the process
• Maintaining an audit trail of all interactions with members using the relevant systems and processes
• Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information
• Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process
• Collation, vetting and retention of all the supporting documentation on the members' record
• Ensure timeous correspondence with the relevant member within SLA.
• Submitting the ...