This is a role for someone who doesn't just keep things running - but actively improves how things are done.
You'll lead a busy pensions administration team, ensuring day-to-day delivery is accurate, efficient, and aligned to service expectations, while also driving improvements, supporting colleagues, and stepping into wider managerial responsibilities when required.

You'll be close to the detail, working with complex pension administration activity, complaints, performance management, and stakeholder engagement. At the same time, you'll be expected to think ahead - identifying better ways of working, challenging established processes where needed, and helping shape a high-performing, customer-focused team.

This role suits someone who enjoys balancing technical pensions knowledge with people leadership, problem-solving, and service delivery under pressure.

What you'll be doing
* Leading, motivating and coordinating a pens...