PCAL Band 6 to support the Band 5 in the effective running of the service, ensuring full compliance with established SOPs and clinical pathways. The PCAL Band 6 will provide a point of escalation for complex or challenging calls and conversations. Acts as a senior clinical decision-maker, supporting complex patient needs and escalation of care. The PCAL Band 6 will monitor data such as wrap‑up time and call length, ensuring these remain within Trust standards through a visible presence within PCAL. They will have overall oversight (office based) to monitor and support delivery of key performance indicators such as patient outcomes, waiting times, patient experience, and documentation standards. The Band 6 will support the Band 7 with roster management and contribute to service improvement by reviewing and developing pathways. This will include working closely with the business team to ensure pathways are up to date and engaging with members of the MDT to ensure they operate smoot...