Job Description
Insight Global is seeking a PC & Mac Desktop Support Specialist to sit onsite with one of their largest entertainment clients in Nashville, TN. This individual will play a key role in supporting seamless IT Operations across both Mac and Windows systems while helping prepare for and support an office move and consolidation. This role is highly hands-on and onsite, requiring someone who can provide Tier 1 and Tier 2 desktop support across a diverse user base, troubleshoot hardware, software, network, and application issues, and manage ticket queues to meet SLA expectations. Responsibilities include supporting onboarding and device setup, performing daily operational checks such as conference room readiness for executives, and delivering white-glove support to senior stakeholders. The position also involves executing device deployments, OS Upgrades, and application rollouts, while maintaining hardware lifecycle standards. This individual will collaborate closely with ...