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Job Description
Job Summary
: Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.Job Description:
ESSENTIAL JOB FUNCTIONS
Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.
Provides administrative support to call center department by distributing information, documents, and other materials as needed.
Correspond with our customers through inbound or outbound calls
Other duties as assigned
Meet quality and performance standards
Maintain confidentiality of bank record and documents
SKILLS
Good verbal and written communication skills
Ability to navigate easily on basic computer func...