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Job Description
In This Role, Your Responsibilities Will Be:
β’ Serve as liaison between Payroll Operations, HRIS Operations and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs.
β’ Track resolution of issues and risks critical to production and processes to achieve customer service goals
β’ Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments
β’ Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service
β’ Provide support for employee transfers across Emerson businesses
β’ Identify and report unknown/unresolved errors that impact productivity and/or the employee experience
β’ Perform regression testing for recurring patches/updates to the HCM and Payroll system functionality based on assigned test scripts
β’ Ensure accurate and timely payroll paymen...