Profile Description:

The Client Service Lead/SME reports to the Manager/Business Owner. The primary focus of this position is to function as an owner by focusing on associates' development, managing talent, overall service delivery, timely and accurate delivery of payroll processing. Including, managing both internal and external service experience of our business while ensuring we achieve the margin targets and positive client experience measured by NPS. This position will be responsible for overseeing and managing NL payroll specialist teams. Responsible to ensure that timely actions and resolution of payroll processing is completed for our clients requested through the Siebel system.

The goal is to deliver the maximum value in the most efficient sustainable time while providing the highest possible quality to clients. The Client Service Manager is responsible for both the associate and client experience.

Responsibilities: