* Support Managers with client ensuring all information is accurate and provided on time* Provide support and guidance for all implementations and go lives* Provide daily functional support to the teams, to support the successful delivery of payrolls* Responsible for the maintenance of the Client Solution workbook* Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation* Ensure and Sign Off System Maintenance Testing* Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose* Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate* Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improveme...