Payment Operations Excellence

• Own the operational performance of the payment lifecycle including funding (AR), disbursement (AP), settlement, reconciliation, chargebacks, returns, and exception handling
• Review and resolve high volumes of payment processing tasks quickly and accurately while ensuring operational accuracy and compliance.
• Improve transaction success rates and reduce friction in buyer and seller funding flows.
• Analyze and resolve a range of payment processing issues, from simple inquiries to complex transaction exceptions.
• Implement and recommend operational controls that scale with transaction volume while maintaining regulatory integrity.
• Assist in developing and monitoring operational SLAs and payment performance dashboards.

Customer & Transaction Support

• Contact customers as needed to provide updates on their payments while delivering excellent customer support.
• Clearly explain...