Ensure effective quality management and customer care by: Monitoring and improving quality metrics Managing data integrity and compliance to working procedures Developing and maintaining relationships with stakeholders

Ensure effective people management by: Demonstrating visible leadership skills in respect of values, operating models and strategies in order to support diversity and transformation Actively leading meetings and ensure participation of all members in order to ensure ISO compliance Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives Providing direction and inspiration to ensure staff are motivated and productive Managing and reviewing training plans that are compliant to WSP requirements in order to enable talent development Managing the performance of staff through the performance improvement process Ensuring all transactional processing is complete in order to provide e...