**Patient Services Inbound Representative (Malvern, PA)**
Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
**Your role:**
+ Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
+ Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
+ Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
+ Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
+ Followin...