Description

Patient Experience & Front Desk Operations - Greet/welcoming point for patients and visitors, - Support patients through check-in/check-out processes - Respond promptly to patient needs, questions, and concerns - Handle patient feedback though promotion of patient satisfaction surveys - Complete patient registration, including demographic updates, consent forms, HIPAA documentation, and insurance verification - Verify insurance eligibility at every encounter for federal, state, and commercial plans; confirm primary vs. secondary coverage and update payer sequence. - Validate insurance cards and photo identification to ensure correct coverage - Collect co-payments, self-pay amounts, share of cost, co-insurance - Maintain accurate, up-to-date appointment schedules for all physicians, advanced practice providers, and ancillary services including lab and nursing visits. - Conduct outreach for no-shows and follow up appointments - Answer phones promptly and professionall...