Large managed care company is looking for Patient Service Representatives to help with call wait times and take inbound calls providing provider appointments and general inquiries.

WORK LOCATION:6161 N State Highway 161, Irving, TX  75038

PAY: $19.00

CONTRACT DATES: ASAP - 8/31/26

HOURS: M-F, 8-5

RESPONSIBILITIES

• Answer inbound calls from patients and providers regarding appointments and general inquiries
• Refer calls to providers according to protocols
• Track appointments and document information completely, timely, and accurately
• Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
• Maintain confidentiality and adhere to HIPAA requirements.

...