Position Summary
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.
Position Requirements
+ _Education and Previous Experience_
+ High school diploma or equivalent required. Some college preferred.
+ _Hardware/Software Experience_
+ Practice management/medical billing computer programs.
+ Microsoft Office Suite (specifically Word and Excel)
+ _Other Characteristics_
+ Excellent oral/written communication skills
+ Excellent organizational skills
+ Detailed oriented
+ Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
+ Flexible; able to adapt to change
+ Bilingual (Spanish) capabilities a plus
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