Brief Summary
Join a dynamic team as a Patient Service Associate, where you'll play a crucial role in providing exceptional service and support for our patients. Your contributions will help create a welcoming environment that enhances patient satisfaction. Responsibilities
Provide friendly and professional responses to inquiries, ensuring patients feel valued. Handle and escalate patient feedback efficiently to the relevant supervisor. Perform accurate patient registration and screening, maintaining confidentiality and data integrity. Ensure timely billing and facilitate same-day payment collection. Maintain clinic readiness, ensuring cleanliness and proper functioning of self-service kiosks and waiting areas. Prepare the clinic to receive the first patient 15 minutes before the scheduled start time. Support appointment coordination for new and follow-up visits. Assist clinicians and therapists to facilitate smooth consultations. Monitor and communicate patient wait times effect...