Deliver exceptional customer service as a Patient Service Centre Assistant with LifeLabs in Canada. Engage with customers, ensure safe specimen collection, and maintain data accuracy in a full-time role.
In this role, you will serve as the first point of contact for patients visiting LifeLabs. Your focus will include welcoming customers, processing incoming specimens, and effectively managing multiple tasks in a fast-paced environment. Utilizing your interpersonal skills, you'll also troubleshoot specimen concerns and promote the use of digital services.
Key Responsibilities:
• Greet and ensure comfort for all customers
• Manage customer wait times and enter patient data
• Accurately sort and process incoming specimens
• Troubleshoot and resolve specimen-related incidents
• Maintain cleanliness of work areas and supplies
Requirements:
• 1-3 years of customer service experience
• High School diploma or equivalent
• Proficient in computer applications and...