Work Setup: Hybrid (3x / week onsite) | Makati

Ensures the consistent delivery of organization's culture of care across all clinics by leading patient-engagement initiatives, overseeing feedback systems, and supporting service improvement programs. The role manages the day-to-day execution of experience programs, service recovery, and loyalty efforts while coordinating with the Service Quality Assurance and Clinic Operations teams to address gaps and enhance the overall patient journey. The position also supports training on service standards, monitors feedback and corrective actions, and recognizes clinics and individuals who demonstrate exceptional service.

QUALIFICATIONS:

• Bachelor's degree in hospitality management, healthcare administration, customer experience management or related field.
• Certification or training in customer‑experience management or service‑design methodologies is advantageous.