The Patient Experience Representative proactively supports services and programs related to the patient experience. The advocate will serve as a liaison between Ellis Hospital and the community (patients, family members, visitors, physicians, and others as needed). Assist with patient grievance resolution procedure.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Associates Degree, Bachelors preferred.

Experience: At least 2 years experience in a direct customer service role. Three years experience in a healthcare setting, knowledge and understanding of hospital functions preferred

RESPONSIBILITIES OF THE POSITION:


+ Demonstrates excellent communication and conflict management skills

+ Demonstrates strong emotional intelligence; the ability to handle one’s own emotions by remaining calm under pressure. Ability to deescalate upset patient/ patient’s family.

+ Maintains patient rights by upholding their rights t...