Job Description

Responsible for providing patients and their families with on‑the‑spot help and information, delivering high‑quality customer service, and communicating customer information and feedback to staff and management for quality purposes.

Responsibilities

• Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events, and campaigns.
• Demonstrate a patient‑centered approach in all interactions, ensuring adherence to SEHA values, service excellence standards, established workflows, call scenarios, and scripts.
• Maintain courtesy, professionalism, confidentiality, and privacy when interacting with patients, customers, and staff members.
• Proactively attend to patient needs, requests, and concerns.
• Stay updated on available services, physician special...