An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.

Main duties of the job

The successful candidate will supervise the patient, carer and public involvement team. They are responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators in a timely manner. They will lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums. The successful candidate will also lead the production and co‑ordination of complaint responses and meeting...