Patient Experience and Engagement Manager – Priory Surgery

Are you passionate about making a real difference in patients’ lives?

Do you thrive in a busy, people-focused environment where no two days are the same? If so, we’d love to hear from you!

We're looking for a warm, proactive, and organised Patient Experience and Engagement Manager to join our friendly GP practice team. This is a key leadership role focused on improving the patient journey and managing our fantastic patient navigation team to ensure every patient feels welcome, heard, and supported.

What you’ll be doing:

• Leading and supporting our patient navigation team to provide excellent front-of-house service
• Acting as the first point of contact for patient feedback, concerns, and complaints
• Using patient insight to drive improvements in how we deliver care and services
• Building strong relationships with patients, families, an...