Work where every*moment*matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The Patient Advocate is responsible for supporting customer and patient experience efforts in local and defined areas within Hartford HealthCare including for managing customer complaints and grievances within federal regulatory guidelines and within the organization’s service standards and supporting employees in resolving customer concerns. Responsibilities include but, are not limited to the following: * Management of customer and patient concerns and complaints * Receive, manage, investigate as needed, resolve and close customer concerns, complaints and grievances. * Collaborate with local leadership as needed to resolve and close customer concerns, complaints and grievances * May proactively round on patients with...