**Job Family** **:**

Patient Account Representative

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

Assists patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Identifies priority patient satisfaction issues and suggests recommendations for resolution. Educates patients and their families about patient rights in accordance with state law. May also assist in the handling of patient inquiries, correct/update billing details.

+ Under general supervision and according to established policies and procedures, performs a variety of duties related to processing of overpayments made to UAHSF MSO /UAB Hospital **.**
+ Duties may include but are not limited to; timely and accurately processing of overpayment requests, post contractual adjustments, write offs, or transfers accordingly to resolve credit bala...