Responsibilities

• Medical Billing & Collections: Managing billing cycles, claim submissions, payment follow-up, denial management, collections outreach, and account reconciliation in accordance with Client-defined workflows.

• Patient Intake: Handling inbound patient inquiries, scheduling, eligibility verification, insurance pre-authorisation, and data entry into Client systems.

• Managing customer and patient communications across voice and non-voice channels, including phone, email, and chat as required by the program.

• Maintaining accurate records, case notes, and interaction history within Client platforms.

• Handling escalations and ensuring timely resolution in accordance with Client-defined protocols.

• Supporting quality and compliance standards applicable to the healthcare sector.

• Support biweekly payroll for a provider workforce that is a mix of 1099 independent ...