1. First Responding Duties

• Respond promptly to teacher requests for assistance involving students in distress or behavioural escalation
• Escort and remove students safely to designated pull-out or intervention areas
• Provide immediate triage and basic counselling support for students experiencing emotional or behavioural flare-ups
• Contact parents/guardians to provide initial updates on incidents
• Provide case inputs and updates to relevant stakeholders (SC, SENO, DM, SDT) for follow-up intervention planning

2. Befriending & Mentoring

• Build rapport with students identified as at-risk of re-offending or repeated behavioural incidents
• Provide ongoing mentoring and emotional support to encourage positive behaviour and engagement
• Support students' social-emotional development through consistent check-ins

3. Other Duties