Location
singapore
Posted
June 27, 2026
Commute
Local Area
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Job Description
The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division.The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengersβ needs are met and even exceeded.
Key Responsibilities
- Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
- Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
- Handle and resolve escalated passenger complaints
- Perform backroom duties such as monitoring flights and liaising with traffic staff
- Supervise, coach an...