Passenger Ambassador will provide additional support at stations affected by a special event, or service disruption. Outside of special event days, they will work with the local community to inspire residents to use the Tram and support the Customer Service Agent team in maintaining Tram stations in optimum condition in order to meet the RTA Survey KPI.

• Lead events and engagement activities that provide valuable information to customers and non-users in the wider community.
• Organise accessibility trips, particularly for People of Determination, to build their confidence in travelling on the network and public transport.
• Support the management of special events, helping to create a smooth flow of passengers through stations by providing crowd control support.
• Support Customer Service Agents in assisting customers during special service events (and unplanned service disruption) by providing additional informatio...