Location
Newbury
Posted
June 06, 2026
Commute
Local Area
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Job Description
Customer Service Lead Specialist
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday
2 full days (7 hours each)
1 half day (3.5 hours)
Flexibility on which day is the half day and working hours for that dayPay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members.
This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
Manage repair and work orders
Organise returns and collections, handle proof of delivery and pricing queries
Respond to incoming emails and phone calls professionally
Maintain communication with internal and external customers
Investigate and resolve invoice and billing disputes
Support colleagues a...
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday
2 full days (7 hours each)
1 half day (3.5 hours)
Flexibility on which day is the half day and working hours for that dayPay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members.
This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
Manage repair and work orders
Organise returns and collections, handle proof of delivery and pricing queries
Respond to incoming emails and phone calls professionally
Maintain communication with internal and external customers
Investigate and resolve invoice and billing disputes
Support colleagues a...