Overview

Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!

In this part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience.

We are looking for an empathetic person who is passionate about human relations to promote the brand image.

Responsibilities

• Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction).
• Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program.
• Navigate our various platforms.
• Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships.
• Perform rigorous order tracking and coordinate with logi...